Return Policy

Refunds/Returns

All merchandise that is sold by ReCoup, Inc. is for fundraising purposes only. All sales are final and not refundable, regardless of the situation.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

Returned by Customer – We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at your expense and discretion. So you would need to place a new order at your expense for another product in another size. 

Brazilian Customers – Customers residing in Brazil and regretting a purchase must contact us and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve our rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Need help?

Contact us at info@recoupinc.org for questions related to refunds and returns.